Q: How long does it take to process & ship orders?
A: All orders received Tuesday thru Friday prior to 1:00 p.m. EST will be processed the same business day. Orders received on Monday, will be processed on Tuesday due to the high volume incurred from the weekend. International orders may be delayed one business day. Military, Hawaii, Alaska and Puerto Rico orders being shipped via the US Postal Service will be delayed one business day.
Q: How do I track my packages that have been shipped?
A: After our business day ends, you may obtain your own tracking numbers from logging in to your "My Account" page of our website. Click on "Track your Order" and simply enter your order/invoice number in the space provided. You also can track multiple orders for the last 10, 20, or 30 days if you enter your customer ID in the space provided. If you Log In, you may obtain complete account information including tracking numbers for all of your orders. We would like to inform you of another option to obtain Tracking Numbers for you and your customers: Allow the business day to end. Go to www.UPS.com. Click on “Track”. Click on “Track by Reference number”. Enter your customer ID number, a hyphen and the invoice number you are inquiring about. Example DOE568-19760. Enter the UPS account number 4723E4. Click on “track”. You will receive current tracking information.
Q: Will you ship my order USPS?
A: Yes, we will ship via the US Postal service to Hawaii, Alaska and Puerto Rico if requested in the "comment box" of the order form. We will charge a $5.00 handling fee for Postal orders. Our website will indicate the order has NOT been processed, however you will recieve a tracking number via USPS tracking information
Q: Do you ship internationally?
A: Yes, we will ship internationally into Canada only via UPS. This is due to international credit card & PayPal Fraud. We will ship "overseas" to the "purchaser" of the merchandise only. Be advised when shipping internationally a Duty/Brokers fee will be owed upon delivery per UPS International.
Q: What is the delivery time for orders?
A: Orders are shipped from Tampa, Florida 33610. Delivery days are determined by UPS World Wide Shipping. Regular ground shipments take from 1 to 6 days depending on your location.
Q: What is the quantity available for a product?
A: We stock various quantities of merchandise, however we deal in fast moving merchandise, so quantities change daily. Our website will show the current quantity available on each item. If you would like to receive periodic "product updates" via email, go to the "contact us" page and complete the appropriate information required to be added to our email listing.
Q: What will it cost to ship?
A: We ship United Parcel Service regular ground unless an expedited shipping method is selected. Your shipping methods and rates are displayed when you double click the item desired, and offer the zip code you may be shipping to within the UPS menu that will appear. If you visit www.UPS.com you may obtain shipping rates from their on line freight rate guide. We ship from Tampa, Florida 33610. The weights of the merchandise are listed on the website. If you would like to forward a "fax" number, we can provide you with a copy of an UPS freight rate guide. We have a $2.00 handling per order (not piece ordered).
Q: How can we pay for our order?
A: We accept Visa, Mastercard, Discover, American Express and PayPal (www.paypal.com) We also accept certified checks, money orders and Bank wire transfers. Sorry, no personal checks or business checks are accepted.
Q: What is your warranty return policy?
A: See warranty page for full details. A Return Authorization Number is required for all returns. You may obtain this number by Signing In and clicking on Warranty Information. Your account history will be provided allowing you to submit return information.
RETURN POLICY
Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.
* All merchandise is guaranteed for 90 DAYS from original date of purchase.
* Some of our merchandise is guaranteed with a manufacturers warranty .
* We agree, at our option to repair or replace any defective merchandise during the 90 day warranty period.
* Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired.
* Defective products returned to us missing accessories or original packaging will be replaced or repaired as received.
* A 20% Restocking fee will apply on non-defective returns if a Company Credit is requested (Sorry No Cash Refunds).
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The returned item should include a note explaining the problem & the appropriate " return shipping address".
* Please allow 1-2 weeks for processing.
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You may Sign In and select Return Status to obtain the current status of your return.
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You will receive an email from our returns department informing you of your company credit after it has been applied to your account.
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No returns sent COD will be accepted. Returns must be sent pre-paid.
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IMPORTANT: All returns must go through our online Return Authorization process.
Q: How quickly do you respond to email?
A: We will attempt to answer your email within 24 hours, however incoming email from the weekend may require up to 36 hours to be answered. If your email is in reference to a pending order, call us, we have been known to process orders and packages quicker than answering email.
Q: What about SalesTax?
A: Our order form will apply a 7% Sales Tax to any order that is being shipped within the state of Florida. A Florida Sales Certificate is required to Void this Tax.
Q: How Do I prevent internet FRAUD?
A: If this item is meant to be shipped overseas, to Indonesia, South Africa, Singapore, and you are being paid with a Western Union Bid Pay Money Order, you are a Victim of Fraud. Contact Western Union, offer the serial number of your Money Order to them, and they will confirm if it is real or fake. If you have received payment via PayPal, you must access the details of the Paypal payment, and confirm if you are shipping to a “Confirmed” PayPal Account Holders Address. If the payment is “Unconfirmed” Do Not Proceed (see Paypal’s Seller Protection Policy). We will need the Paypal account you have received from your customer for our records in order for us to proceed. If you have received payment via a Credit Card, you must ship to the credit card account holders billing address ONLY. (This information is offered to you within the authorization number provided to you from your Merchant Credit Card Processor).
Q: Can I use my own shipper number or someone elses shipping account number for shipping?
A: No, we cannot use another accounts shipper number. You would need to contact the shipper directly, and schedule your own pickup. You may call for more details.
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